Amended on : 01/01/2022

These general terms and conditions of sale have been designed to assist you in your purchasing process. You are about to purchase training from the LUMEN CARE website.

Article 1: Acceptance of the general terms and conditions of sale

When you validate your order, you declare that you accept these general terms and conditions of sale fully and without reservation.

 

Article 2: Scope of application

These general terms and conditions of sale apply to all transactions concluded via the websites of the company's network LUMEN CARE LABORATORY.

LUMEN CARE LABORATORY reserves the right to modify these terms and conditions at any time, without the need to inform or obtain the agreement of any party.

The general terms and conditions applicable will be those in force at the time of delivery of the products or services.

Due to the very nature of the Internet network as well as possible maintenance and development operations, LUMEN CARE LABORATORY cannot guarantee its availability, and therefore cannot be held responsible for unavailability and/or malfunctions, although it is possible for you to report them.

Users of the LUMEN CARE LABORATORY under its sole and entire responsibility, no action may be brought against the company LUMEN CARE LABORATORY which may under no circumstances be held liable for any loss, whether material (including loss of data, software, programmes, etc.) or financial.

A "customer" is considered to be any natural or legal person purchasing from LUMEN CARE LABORATORY an order validated via our secure payment platform, by cheque or in cash.

The only version of this document which implies a contractual agreement is the current version available on the WWW.LUMEN-CARE.COM website.

 

Article 3: Public concerned and age limit

LUMEN CARE LABORATORY aims to offer its products and services to everyone.

Our training tools and other products and services are designed to meet our objective: online training.

Age restrictions apply:

Participants commissioned by our corporate clients must be aged over 16 (for physical and electronic products) and over 18 (for services: coaching, workshops, seminars).

We do our best to restrict access to our sites, products and services to minors. Even if the content of our products and services is not of a shocking nature, we prefer to address a public that is mature and capable of understanding the implications and responsibilities of the business world.

Any user who does not meet these criteria (age over 16) will be immediately deleted from our database as soon as this fact is brought to our attention. Similarly, any customer who does not meet these criteria will be immediately refunded and the product(s) concerned will have to be returned.

 

Article 4: Registration procedures and contractual documents

Any order placed in writing (on a paper, email or fax registration form) or validated on our website is firm and final and implies the Customer's full and complete acceptance of these GTC. The Customer therefore undertakes to be present at the scheduled dates, times and locations. The order must indicate the Customer's contact details (surname, first name, address, company name if applicable) and the chosen course (title and date).

After pre-registration on our website, registration will be confirmed by e-mail. A training agreement or training contract and a quotation in 2 copies will be sent to the Customer, one copy of which the Customer must sign and return to the Training Organisation, with the company stamp where applicable. The training programme is also provided at the same time.

The Training Organisation will provide each participant with an invitation specifying the exact times and location of the course. As this is a distance learning course, the links and access codes will be provided, at the latest, in the week preceding the start of the course.

Within 15 working days following the training course, the Training Organisation will send the training invoice and the attendance certificates to the persons indicated by the Customer when the order was placed. It is the Customer's responsibility to check that the training course can be charged to their account.

 

Article 5: Intellectual property

The websites, products and services of LUMEN CARE LABORATORY in their entirety, both in their presentation and in their content (in its entirety or separately), direct or indirect, whatever the form, are protected by the laws in force on intellectual and/or industrial property.

Any reproduction, and/or dissemination and/or communication, and/or representation and/or re-use, and/or adaptation, whether in part or in full, in any form whatsoever, any recording, whether in audio and/or video format, are prohibited, except with the express prior authorisation of LUMEN CARE LABORATORY or its beneficiaries, and in the contrary case are thus constitutive of counterfeit and liable as such to the sanctions envisaged by the law.

 

Article 6: Ordering

The customer declares that he/she has read all of these General Terms and Conditions of Sale, and any Special Terms and Conditions of Sale relating to a product or service, and accepts them without restriction or reservation.

The customer acknowledges that he/she has received the necessary advice and information to ensure that the offer meets his/her needs.

The customer declares that he/she is legally capable of entering into a contract under the laws of his/her country or that he/she validly represents the natural person or legal entity on whose behalf he/she is entering into a contract. The customer undertakes to comply with these GCS throughout its organisation.

In the absence of proof to the contrary, the information recorded by the Company constitutes proof of all transactions.

Any order placed on a site belonging to LUMEN CARE LABORATORY implies full and unreserved acceptance of these general terms and conditions of sale.

 

Article 7: Prices

Prices are quoted in euros, inclusive of VAT and exclusive of delivery charges.

The price may be changed at any time. However, the price applied to an order will be the one announced at the time the order is placed.

Any other duties and taxes whatsoever (customs, import, local or state taxes, etc.) will, where applicable, be borne in full by the Customer, who declares that he accepts this unreservedly, as well as the fact that he will have to carry out the order himself, without any intervention or involvement by LUMEN CARE LABORATORY all the necessary legal declarations and payments to the relevant authorities.

 

Article 8: Payment

Payment is due immediately when the order is placed, including for pre-ordered products. The customer may pay by credit card or cheque.

The cards issued must be international bank cards (Mastercard or Visa). The seller does not accept American Express.

Secure online payment by bank card is carried out by the payment intermediary. The information transmitted is encrypted in accordance with the rules of the art and cannot be read during transport on the network. Any guarantee as to the security of this system is entirely the responsibility of the subcontractor and cannot be imputed to us.

Once the payment has been initiated by the customer, the transaction is immediately debited after the information has been verified. The commitment to pay by card is irrevocable. By providing their bank details at the time of sale, customers authorise the seller to debit their card for the amount relating to the price indicated. The customer confirms that he/she is the legal holder of the card to be debited and that he/she is legally entitled to use it. In the event of an error, or if it is impossible to debit the card, the sale will be cancelled immediately and the order cancelled.

If paying by cheque, the cheque must be made payable to LUMEN CARE LABORATORYand sent to the address below: 812 B chemin du Péguier - 84170 Monteux

The cheque will be cashed, unless an exceptional agreement has been confirmed by the seller.

Unless there is a specific agreement and/or special offer to defer payment communicated in advance and/or confirmed in writing by an authorised representative of LUMEN CARE LABORATORYregistration for a service and/or the order of a product will be deemed final upon receipt of payment by LUMEN CARE LABORATORY of the full public price including all taxes, which will be the trigger for delivery. This payment must be received no later than 15 days before the effective start of the services. If this is not the case, LUMEN CARE LABORATORY reserves the right, by simple written notification and without prior notice or formality, to free up the place for another participant, without this giving rise to any reimbursement in favour of the customer.

 

Article 9: Use 

E-learning consists of delivering individualised distance learning courses using one or more training modules in a secure electronic environment.

In this context LUMEN CARE LABORATORY grants the Customer :

  • The opening of access to the us platform service for the benefit of the user, defined as any natural person holding a user login account enabling them to access the said module(s),
  • A number of Users defined in the Contract,
  • The right to access the training course, on receipt of the Contract/Agreement, LUMEN CARE LABORATORY will send the User's e-mail address a username and password giving him/her the right to access the e-learning course provided for in the Contract/Agreement. Unless otherwise stated, this right is granted from the date of acknowledgement of receipt of the access confirmation e-mail sent by LUMEN CARE LABORATORY and until the end date of the course, after which access will be deactivated.

No cancellation of the Contract will be accepted from the date on which the User has used the login and password enabling him to access the platform.

Scope of Users :

Unless special conditions are expressly accepted by LUMEN CARE LABORATORY particularly in the case of affiliated companies within a group of companies, the rights to use the Module(s) are granted solely to the Customer who signs the Contract.

Right of personal use :

The login and password, delivered electronically to the User, are sensitive, strictly personal and confidential information, placed under the exclusive responsibility of the Customer. As such, they may not be transferred, resold or shared. The Customer guarantees to LUMEN CARE LABORATORY of the performance of this clause by any User and will be liable for any fraudulent or abusive use of the access codes. The Customer shall immediately inform LUMEN CARE LABORATORY loss or theft of access keys. In the event of a breach of the inalienability clause or the sharing of access keys, LUMEN CARE LABORATORY reserves the right to suspend the service, without compensation, notice or prior information.

Article 10: Withdrawal period

In accordance with Article L121-21 of the French Consumer Code, customers have a period of 14 calendar days from the date of purchase for a service or the date of receipt for a product to exercise their right of withdrawal.

If they wish to exercise this right, customers must draw up a statement expressing their unambiguous wish to withdraw and send it to LUMEN CARE LABORATORY by registered letter with acknowledgement of receipt.

The refund will be made by LUMEN CARE LABORATORY the legal deadlines set out in the Consumer Code.

After this legal deadline, the sums owed by LUMEN CARE LABORATORY will automatically be increased at the legal rates stipulated in the Consumer Code.

However, if he is responsible for the depreciation of the goods he has received due to handling of these goods that was not necessary to establish their nature, characteristics and proper functioning, the right of withdrawal will be set aside.

In addition, all types of benefits and promotional offers of any kind linked to the original purchase for which the customer exercises his or her right of withdrawal will be automatically cancelled.

In any event, this right may not be exercised in respect of a service that has been performed or whose performance has begun.

What's more, LUMEN CARE LABORATORY will not make any refunds in the following cases, at any time whatsoever, and for any reason whatsoever:

  • absence when the service is delivered
  • request for cancellation while the service is being provided

Some of the products and services offered are not subject to this right of withdrawal. Article L121-20-2 of the French Consumer Code excludes or excludes in particular :

  • Training services (online or in CD/DVD format) based on audio and video recordings,
  • Services such as marketing consultancy if the service has started within 7 days of signing the contract.

So that our customers have nothing to worry about, we decided from day one that all our products and services, without exception, would come with a satisfaction guarantee. (We want to be absolutely certain that all our customers are delighted to have worked with us and achieve their objectives).

However, this guarantee differs depending on the product. Consequently, the conditions indicated below are replaced by those specified on your order page for a given product, as the promises made on this order page take precedence over the conditions below.

 

Article 11: Notion of "necessary steps

Some of our contracts are for training services.

Our training courses frequently contain action plans, suggestions and recommendations, which we ask the customer to implement in order to achieve the skill or result targeted by the training.

Before any reimbursement, the company will ask the Customer to present proof that these Necessary Steps have been taken.

This proof must be provided no later than 7 working days after the company has acknowledged receipt of the request for reimbursement.

Example: if we are organising a training course on "The treatment of allergies and intolerances by Homeopathic Contact™A Necessary Action could be "Did you follow the step-by-step protocol provided in the course material? If the customer is dissatisfied with the results of the training, and wishes to obtain a refund, they must claim to have completed this Necessary Action.

 

Article 12: Protection of personal data

In accordance with the French Data Protection Act No. 78-17 of 6 January 1978, customers have the right to access, rectify and delete their personal data.

The customer acknowledges that he/she has read the personal data protection policy and consents to his/her data being collected and used, in the knowledge that it will be treated in the strictest confidence.

By entering your information and contact details on one of the sites in the LUMEN CARE LABORATORYThe customer acknowledges that he/she agrees to receive information/publications from the company by email, post or telephone, and agrees to receive the newsletter. They are free to unsubscribe at any time. To do so, simply click on the link at the end of the emails.

LUMEN CARE LABORATORY informs the customer that traffic can be monitored on all the sites. To this end, tools such as Google Analytics, Xiti and Google Site Optimiser may be used, although this list is not exhaustive. This data, which is not personally identifiable, is used to improve the user experience on the websites and to personalise the sites in line with frequent user requests. Form confirmation and conversion pages are generally equipped with the Google Site Optimiser device in order to measure their effectiveness and the level of interest of prospects and customers. The customer may consult the following link to find out about Confidentiality rules Google Optimiser.

By accepting these terms and conditions, the customer and/or participant and/or subscriber and/or user implicitly consents to being filmed, photographed and recorded during the events organised by LUMEN CARE LABORATORY.

However, in accordance with the legal provisions governing image rights and the protection of privacy:

  • for adults

Before any image of the person is circulated in a private setting, LUMEN CARE LABORATORY must obtain its written agreement, specifying the date and place where it was made. This agreement will be given for a specific use and cannot be global. A new agreement must be obtained for each rebroadcast of an image if the purpose is different from that of the first broadcast.

  • for minors

The authorisation of the parents (or guardian) of a minor child must be obtained in writing.

These stipulations also protect the rights of speakers and/or trainers and/or facilitators of  LUMEN CARE LABORATORY. In other words, any dissemination of an image for non-informative purposes by a person who has not obtained written consent as mentioned above would constitute an infringement of image rights and therefore a violation of privacy subject to the remedies and penalties provided for by law.

 

 

Article 13: Limitations and/or exclusions of liability

The customer and/or participant and/or subscriber and/or user acknowledges and/or expresses and/or accepts and/or approves without reservation that :

  • Any type of content delivered by LUMEN CARE LABORATORYno promise or guarantee of any kind (results, gains, profits, success, performance, etc.) is made in relation to any of these services, in any form whatsoever (ideas, concepts, strategies, advice, etc.).
  • LUMEN CARE LABORATORYits legal representatives, the authorised representatives of LUMEN CARE LABORATORYits partners and suppliers are not responsible for or bearer of any promise or guarantee whatsoever.
  • That, in the knowledge of this information, he/she is aware that certain exercises proposed to him/her may involve risks depending on his/her level of fitness and health, and that he/she is solely responsible for and totally free to decide whether to participate, continue and/or stop practising the exercises at any time.
  • They are therefore solely responsible for their degree of participation/involvement, their decisions, actions and results.
  • That it will not seek in any way to make LUMEN CARE LABORATORYits legal representatives, partners, affiliates, suppliers, authorised persons of LUMEN CARE LABORATORY responsible for their degree of participation/involvement, their decisions, actions and results.
  • LUMEN CARE LABORATORY shall not be held liable under any circumstances for any loss or damage caused or alleged to be caused in connection with the use of its advice, products or services in any form whatsoever.
  • LUMEN CARE LABORATORY does not offer any professional medical, psychological or financial advice and that any type of content delivered by LUMEN CARE LABORATORYIn no event will any advice, ideas, concepts, strategies, advice, etc. be a substitute for the advice and/or intervention of a professional duly qualified by a diploma recognised by the competent authorities. For this reason, LUMEN CARE LABORATORYits legal representatives, partners, affiliates, suppliers, authorised persons of/by LUMEN CARE LABORATORYcannot be held responsible in any way whatsoever for damage of any kind (personal injury, financial loss, illness, death, etc.).
  • In any event, the liability of LUMEN CARE LABORATORYits legal representatives, its partners, its affiliates, its suppliers, the authorised persons of LUMEN CARE LABORATORYIn the event of a breach of contract, the indemnity shall not exceed the amount paid for the purchase of the goods or services, whether in respect of damage (including personal injury) or losses suffered or for any other reason.
  • That it is their sole and entire responsibility to insure themselves against potential risks, bearing in mind that LUMEN CARE LABORATORY is not insured for medical care and/or personal injury and/or disability

 

 

Article 14: Membership and recommendations

In our newsletters, communications and training courses, we may recommend tools, websites, products or service providers that could be useful additions to our training courses.

When this is the case, we are generally partners of the companies that market these products or services - we therefore receive a commission if you decide to buy these products or services on our recommendation.

 

Article 15: Applicable law

All the clauses contained in these general terms and conditions of sale, as well as all the purchase and sale transactions referred to herein, shall be governed by French law.

 

Article 16: Information on LUMEN CARE

LUMEN CARE LABORATORY is a simplified joint stock company (SAS) with share capital of €1,900, whose registered office is located at : 812 B chemin du Péguier - 84170 Monteux, registered under no. 82461056200020

 

Article 17: Complaints, jurisdiction

Any complaint by the Client must be made in writing to the Training Organisation at the following address: LUMEN CARE LABORATORY 812 B chemin du Péguier - 84170 Monteux which will endeavour to reply as soon as possible.

Any dispute not settled amicably will be brought before the AVIGNON courts.